VYEN — Shipping Policy

Last Updated: November 4, 2026

At VYEN, we aim to process and deliver your eyewear safely and efficiently.

Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, launches, holidays, or periods of unusually high demand, processing may take longer.

Delivery Time

Estimated delivery time:

Within Pakistan: 2–5 business days
International: 7–15 business days

These are estimates rather than guaranteed delivery dates unless VYEN expressly states otherwise.

Delivery may be affected by courier delays, weather, public holidays, customs procedures, incorrect addresses, or circumstances outside our reasonable control.

Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before the order is confirmed.

VYEN may occasionally offer free-shipping promotions subject to the terms of the relevant promotion.

Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please contact VYEN as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Damaged or Missing Packages

If your order arrives damaged, contains an incorrect product, or an item is missing, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or video showing the product and packaging where reasonably necessary to investigate the issue.

International Orders

International customers may be responsible for customs duties, import taxes, or other charges imposed by their destination country unless checkout specifically states that these charges are included.