VYEN — Frequently Asked Questions (FAQ)

What is VYEN?

VYEN is an eyewear brand offering stylish sunglasses and eyewear designed to combine modern aesthetics, comfort, and everyday wearability.

How do I place an order?

Choose your preferred VYEN eyewear, select any available options, add the product to your cart, and proceed to checkout. Enter your delivery and payment information to complete your order.

How long does delivery take?

Orders are normally processed within 1–2 business days. Estimated delivery within Pakistan is approximately 2–5 business days after dispatch. Delivery times may vary during holidays, sales, or due to courier delays.

How can I track my order?

If tracking is available for your shipment, tracking details will be provided after your order has been dispatched.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on eligible orders within Pakistan. Availability may depend on your delivery location.

What payment methods do you accept?

Available payment methods will be displayed during checkout. These may include Cash on Delivery, bank transfer, card, or other supported payment methods.

Can I change or cancel my order?

Contact VYEN as soon as possible after placing your order. We will try to accommodate your request, but orders that have already been processed or dispatched may not be changeable or cancellable.

Can I return my sunglasses?

Eligible products can be requested for return within 7 days of delivery. Items should be unused, unworn, undamaged, and returned with their original packaging and accessories, subject to our Return & Refund Policy.

What if I receive a damaged or incorrect product?

Contact VYEN within 48 hours of delivery with your order number and clear photos or video showing the issue. Our team will review the claim and arrange an appropriate solution.

Can I exchange my sunglasses for another style?

Eligible products may be exchanged within the applicable return period, subject to product availability and our Return & Refund Policy.

When will I receive my refund?

Once an eligible return has been received, inspected, and approved, refunds are normally processed within 5–10 business days. Your payment provider may require additional processing time.

Are the product colors exactly the same as the pictures?

We aim to represent our eyewear as accurately as possible. However, slight differences in frame or lens color may occur because of photography, lighting, screen settings, and normal manufacturing variations.

How do I choose the right sunglasses?

Check the product photos, frame shape, dimensions, lens color, and product description before ordering. You can also contact VYEN if you need help choosing a style.

Do VYEN sunglasses provide UV protection?

UV protection depends on the specifications of the individual product. Please check the relevant product description or packaging for the stated lens specifications rather than assuming that every VYEN model has the same protection level.

How should I care for my VYEN sunglasses?

Keep your sunglasses in their protective case when not in use. Clean the lenses with a microfiber cloth and suitable lens cleaner. Avoid harsh chemicals, excessive heat, and placing the sunglasses lens-side down.

Do you offer international shipping?

[Yes/No]. If international shipping is available, delivery times, shipping charges, customs duties, and taxes may vary according to destination.

How can I contact VYEN?

For order assistance, returns, exchanges, or product questions, contact us through:

Email:vyenofficial@gmail.com