VYEN — Return & Refund Policy

Last Updated: November 4, 2026

We want customers to be satisfied with their VYEN purchase. Returns and exchanges are handled according to the following conditions, without limiting any rights you may have under applicable consumer law.

Return Period

You may request an eligible return within 7 days after receiving your order.

To begin a return, contact VYEN at officialvyen@gmail.com and provide your order number and reason for requesting the return.

Return Conditions

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, returned products must:

• Be unused and unworn.
• Be in their original condition.
• Include the original case, packaging, tags, accessories, and other items supplied with the product.
• Have no scratches, damage, alterations, or signs of wear.

Products that do not satisfy the applicable return requirements may not qualify for a discretionary return.

Non-Returnable Items

Subject to applicable consumer rights, we may not accept returns for personalized/customized products, items damaged through misuse, products returned outside the stated return period, or items showing significant signs of use or wear.

Sale items may be subject to different return conditions where those conditions are clearly disclosed before purchase and permitted by applicable law.

Damaged, Defective or Incorrect Products

Please inspect your VYEN order after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours and provide:

Order number + description of the issue + clear photos/video of the product and packaging.

Once reviewed, VYEN may arrange an appropriate replacement, exchange, refund, or other remedy depending on the circumstances and applicable law.

Exchanges

If you would like another style or color, contact VYEN within the applicable return period.

Exchanges are subject to product availability and the condition of the returned product.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method where possible within 5–10 business days. Your bank or payment provider may require additional processing time.

Return Shipping Costs

For discretionary returns or exchanges, return delivery charges are the customer's responsibility.

Where VYEN supplied an incorrect, damaged, or defective product, VYEN will handle reasonable return-shipping costs as required by our policy and applicable law.

Cash on Delivery Orders

For eligible Cash on Delivery refunds, VYEN may request appropriate bank or payment-account information to process the refund.